Privacy Policy

This Privacy Policy applies to all personal information collected by Enriched Being Psychology via website located at
www.enrichedbeingpsychology.com.au

Enriched Being Psychology Servicee respects the privacy of its clients, clients and website visitors and is committed to respecting and safeguarding their privacy. The way we manage personal information is governed by the Privacy
Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs) which are contained in the Act.
This privacy policy explains how we collect, use, and safeguard personal information in accordance with applicable privacy laws and regulations.

Collection:
Our psychologist may collect personal information for the purposes of
arranging appointments and delivering therapy services as well as
communicating with you. We may collect information through our client intake
and consent forms, via the Enriched Being Psychology Services website
located at https://www.enrichedbeingpsychology.com.au (“Website”), or in the
course of our psychologist undertaking services in consultation and treatment
of clients.

We collect personal information:

Personal information – We may collect personal information, such as names, contact details (email address, phone number),
gender, and any other information provided voluntarily by individuals through our website contact forms or in communication with us.
Client information– when they register an enquiry via email or phone, book an appointment, attend our practice, access our Website, subscribe to our newsletter, and/or at any other time from time-to-time in the course of our psychologist providing therapy service. If you become a client, we may collect additional personal information during the assessment and therapy process, including medical history, treatment goals, session notes, and any other relevant information necessary for providing therapy services.
from third party service providers – when they are engaged to supply services to us (such as but not limited to psychologists), provide information to us or invoice us for the provision of services;
when we receive enquiries through the Website and when the Website is otherwise accessed or used when we receive enquiries via email or telephone.

The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, address, email address, date of birth, Medicare details, billing information, general appointment information and other personal information. If you do not provide us with all the information we request, our psychologists may not be able to deliver the therapy services.

Some personal information we or our psychologists collect may include Health Information. We collect Health Information from clients when they attend our clinics for the purposes of arranging appointments and obtaining therapy services. Our psychologists collect Health Information in order to provide the therapy services. How your Health Information is dealt with is outlined in greater detail below.

The Health Information we collect enables us to arrange for the provision of therapy services and for the safe, appropriate and accurate provision of therapy services by our psychologists, to assess the needs of clients in the provision of therapy services and for us to generally assist in optimising the quality of our service.

Consent:

By engaging us or registering your details on our Website or by email or telephone, and/or using the Website or completing a client consent form or otherwise engaging our therapy services, you consent to us and our psychologists collecting, using and disclosing your personal information (including Health Information) for the purposes specified in this Privacy Policy.

Individual Rights:

Individuals have the right to access, correct, and delete their personal information held by us. To exercise these rights or inquire about the personal information we hold, please contact us using the information provided below.

Use:

We may personal information to provide our therapy services, including scheduling appointments, conducting assessments, delivering therapy sessions, and maintaining client records. Also, to respond to feedback and complaints, communicate with third party service providers or if needed to enforce our Client agreement (Client Consent Form) with you. If you are a
client or a third party service provider personal information may also be used for communication purposes, such as responding to inquiries, providing updates, paying invoices or accepting your offer to provide services or sending relevant information about our services.

Health Information

We and our psychologists comply with the Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics in the collection, use and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.

Our psychologist may collect your Health Information when you attend our practice and/or at any other time from time-to-time in the course of arranging the provision of therapy services.

Our psychologist may also collect your Health Information:

as necessary for the provision of therapy services, including recording personal information and Health Information which is relevant to your current situation for the purposes of assessment and diagnosis in your client notes,
only as necessary for the provision of therapy services, or as otherwise in accordance with your consent, or as may be required by law including Court order;
with care, taking all steps as may be reasonably necessary to ensure your information remains confidential and that any
persons it is disclosed it to in accordance with this Privacy Policy are also required to keep it confidential in accordance with the duty of care to you and in accordance with the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics/

Disclosure and sharing:

We will not sell, rent, or share personal information with third parties for marketing purposes. However, we may disclose personal information in the following circumstances:

We understand the sensitive nature of personal information shared during therapy sessions. As such, we will not disclose any personal information without your explicit consent, except in the following circumstances:

Duty to Warn: If we have reason to believe that you or others are at imminent risk of serious harm, we may be required to disclose personal information to appropriate authorities or individuals to ensure safety.
Legal Obligations: We may disclose personal information if required to do so by law, regulation, or legal process.

Data security and quality:

We are committed to ensuring the security and quality of personal information we collect and handle. We have implemented appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. To assist us, We encourage our clients to inform us of any changes or updates to their personal information.

If you believe that any of the personal information we hold is inaccurate or incomplete, please contact us using the information provided below, and we will make the necessary corrections in a timely manner.). We may take steps
to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.

Personal information is stored securely in electronic and/or physical formats. We have implemented safeguards to prevent unauthorized access to stored data, including access controls, firewalls, and intrusion detection systems.

Access to personal information is restricted to authorised personnel who have a legitimate need to access it for the purposes outlined in this privacy policy.

Cookies:

Our Website may use “cookies”; technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before.

You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.

In the course of serving advertisements to the Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Privacy Policy, but is subject to their own respective privacy policies.

Access, correction and complaints:

You can request, and we will provide you with access to, any personal information we hold about you (including any Health Information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. Requests should be submitted by email
to priyapsychologist@hotmail.com

Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.

Transfer in certain circumstances:

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, subject always to the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics/, we may transfer, sell or assign personal information (other than Health Information) collected to one or more relevant third parties. Subject always to your consent, we may also transfer
any Health Information we hold about you to your psychologist in the event your psychologist leaves our practice.

Changes to this Privacy Policy:

This Privacy Policy forms part of the agreement between you and us (either in your capacity as a client or a third party service provider). We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any
changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on www.enrichedbeingpsychology.com.au.

Depending on the nature of the change, we may announce the change on the www.enrichedbeingpsychology.com.au home page or by email (if we have your email address). However, in any event, by continuing to use the Website and/or our service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must terminate your use of the Website and inform us immediately prior to any further receipt of our therapy services.

Contact us:

If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update you details or raise any privacy concerns you may have, please contact us at www.enrichedbeingpsychology.com.au

For further information on your privacy rights go to: www.privacy.gov.au